I have paid for the video analysis yet I have not heard from anyone. My credit card has been charged yet my order still shows as processing. Has anyone else experience this? It has been several days since I place the order.
It takes more than a few days to get the analysis done. Did you send videos? BTW – it’s well worth the wait.
The problem is no one is getting in touch with me to even explain how or where to send the video to. I have requested someone contact me via the website and have also left voice mail to get in touch with me. Also even though my card has been charged the order still shows as processing.
hmm. That’s strange. I’m guessing something is wrong with the website?
I apologize for the mix up. Normally you would get an email right away with instructions on how to move forward but the website is still under repair. It’s been challenging finding the right web developers to say the least but we are getting there. The website was down for a while which is most likely why your cc says it’s still processing but I will check and get back to you asap on that. As far as how to shoot the video – I need a direct glove side angle (RHP shot from third base side, LHP shot from first base side). I also need a front angle and/or a from behind the mound angle. If your shooting a front angle make sure it’s zoomed in on the pitcher rather than behind the catcher. Also, I only need three pitches from each angle. Again, I apologize for the trouble.
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